Free express delivery above 42,9€

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Frequent questions

If you are in Italy you need from 24 to 48 working hours.
If instead you are in the rest of Europe from 3 to 5 working days.

Of course, immediately after payment you will receive an email, to the email address you indicated, with a summary of your order.
If you have not received the order confirmation email, try checking the "Spam" folder of your email inbox, it can rarely end up there by mistake.

As soon as we have processed the order and have shipped it, you will receive an email with your code to track the shipment.

Italia: € 5,20 per ordini inferiori a 14,99€. Solo 2,90€ a partire da 15,00€

For orders over €42.90, shipping is free.

Austria, Germany, Belgium, Denmark, Luxembourg, the Netherlands, Slovenia, Hungary: €18.00
For orders over € 350.00 shipping is free.

France: €19.40
For orders over € 350.00 shipping is free.

Spain: €25.60
For orders over € 350.00 shipping is free.

Of course, if you choose on-site collection, you can collect your products from the day following the order
if done before 5pm.
For organizational reasons, it is not possible to collect the goods on Saturdays.

Products deemed defective will be replaced under the following conditions:

Upon receipt of a product deemed to be defective or damaged, you must first send an email to servizioclienti@altrostile.it containing a photo of the defective or damaged product (which clearly shows the damage or defect, if visible) and a description of the defect or harm. Altrostile will send a response to the replacement request within 5 working days;
In the event of a positive response, the product deemed defective must be sent by courier to Altrostile within 30 days of receipt, complete with packaging and accessories: requests to replace goods delivered more than 30 days before delivery to the customer will not be taken into consideration. returned without their original packaging; the packaging must consist of either a padded envelope or a box filled with material capable of absorbing any shocks (eg paper); The package must be sent to:

ALTROSTILE SRL to the attention of "ALTROSTILE.BIO RETURNS", Via Lodovico Ariosto, 6b, 42121, Reggio Emilia, Tel 0522 525600;

• From the packaging of the product returned due to defects or damage, at most a small quantity of product may be missing: products returned in empty or semi-empty packages will not be replaced;

• Each product shipped by Altrostile belongs to a traceable production lot: products not purchased on the Altrostile website will not be replaced;

We use all the most advanced security protocols including HTTPS: if you look at the top left of your browser you will see a padlock indicating that this site is considered safe.
In addition to this if your payment is processed by PayPal you will also enjoy their purchase protection.

We accept all major cards including Mastercard/Maestro, Visa/Vpay, American Express.
We also accept PayPal, Satispay, Scalapay, payment by bank transfer and cash on delivery.

You can consult our terms and conditions of sale by clicking here.
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